Get Directions (870) 253-9202
3014 Sun Ave, Jonesboro, AR 72401 | (870) 253-9202
Tue–Sat: 9AM–5PM | Sun–Mon: Closed

Terms of Service

Last updated: January 1, 2026

1. Agreement to Terms

By accessing or using the Diamond Gems Jewelry website ("Site") and purchasing products or services from Diamond Gems Jewelry ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

2. Company Information

Diamond Gems Jewelry is a jewelry retail store located at 3014 Sun Ave, Jonesboro, AR 72401, United States. You may contact us at:

3. Products & Pricing

All product descriptions, images, and pricing on our Site are provided for informational purposes. We make every effort to display product colors and details accurately; however, we cannot guarantee that your device's display will accurately reflect the actual appearance of products.

All prices are quoted in US Dollars (USD). Prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Sales tax will be applied in accordance with applicable Arkansas state and local tax laws.

4. Purchasing & Payment

By placing an order, you represent that you are at least 18 years of age and that the information you provide is accurate and complete. We accept major credit cards, debit cards, and cash payments at our Jonesboro retail location.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud detection systems.

5. Return & Exchange Policy

We want you to be completely satisfied with your purchase. Our return and exchange policy is as follows:

  • Standard Returns: Unworn items in original condition with all tags and packaging may be returned within 30 days of purchase for a full refund to the original payment method.
  • Exchanges: We gladly accept exchanges within 30 days of purchase. If the exchange item is a different price, we will either refund the difference or charge the balance.
  • Custom & Engraved Items: Custom-designed jewelry, engraved items, and special orders are non-returnable and non-refundable unless defective.
  • Sale Items: Items purchased on sale or with promotional discounts may be exchanged for store credit only.

To initiate a return or exchange, please bring your item(s) along with the original receipt to our Jonesboro store or contact us at (870) 253-9202.

6. Warranties

Diamond Gems Jewelry offers the following warranty protections:

  • Manufacturing Defects: All jewelry purchased from Diamond Gems Jewelry carries a one-year warranty against manufacturing defects, covering issues such as faulty clasps, loose prong settings, or solder failures.
  • Repair Warranty: All repairs performed by our team carry a 90-day warranty. If the specific repair fails within 90 days, we will re-do the work at no charge.
  • Limitations: Warranties do not cover damage caused by misuse, neglect, accidents, unauthorized modifications, or normal wear and tear.

7. Jewelry Services

Services including jewelry repair, ring sizing, appraisals, and custom design are subject to the following terms:

  • Free estimates are provided for all repair and sizing services. Written approval is required before work begins.
  • Items left in our care for service are fully insured and handled with the utmost care.
  • Turnaround times are estimates only. Diamond Gems Jewelry is not liable for delays caused by material sourcing or unforeseen complications.
  • Appraisal values are the professional opinion of our certified gemologists and are not guarantees of resale value.

8. Gold, Silver & Precious Metal Buying

Prices offered for gold, silver, platinum, and other precious metals are based on current market spot prices and may fluctuate. Offers are valid for the day of evaluation only. All sellers must provide valid government-issued identification in compliance with Arkansas law.

9. Intellectual Property

All content on this Site — including text, images, logos, graphics, and software — is the property of Diamond Gems Jewelry or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or display any content from this Site without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Diamond Gems Jewelry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Site, products, or services. Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11. Privacy

Your use of our Site is also governed by our Privacy Policy. Please review it carefully to understand how we collect, use, and protect your personal information.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Craighead County, Arkansas.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Site after changes are posted constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: